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Unable to download all attachment types using Native Blackberry attachments with Documents To Go after the 4.5 or higher OS update
[1131]
Last Modified:
Mar 27, 2009 10:08 AM
Problem: I am trying to use the Native Attachment support available with NotifyLink 4.6 server and 4.6.3 NotifyLink for Blackberry device client with a 4.5 or higher OS. Some of the Office attachments will work, but others will not.
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Documents To GoŽ limitations
[1022]
Last Modified:
Mar 5, 2009 10:27 AM
Documents To Go limitations.
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DOCX, PPTX, and XLSX files appear garbled on the device
[1046]
Last Modified:
Mar 5, 2009 10:39 AM
Issue: If you send .pptx, .docx or .xlsx files to your Blackberry device, they can be downloaded but may have garbled text in them, if the Office 2007 Compatability Pack has not been installed . Solution: If the text appears garbled, it
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DOCX, XLSX, PPTX files not converted when using Office 2000 or XP
[1045]
Last Modified:
Mar 6, 2009 9:20 AM
Office 2007 file format attachments don't render properly when server is running Office 200 or XP.
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Complex PDF files may not be sent
[1037]
Last Modified:
Mar 5, 2009 5:38 PM
Issue: Depending on the complexity of each page and the number of pages of a .pdf file, it may not be possible to download it. This is due to Dynoplex failing to convert the .pdf attachment on the server before sending it to the device.
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Blackberry devices and the Keystore Password
[1030]
Last Modified:
Jan 28, 2009 8:59 AM
Problem: My Blackberry is prompting for the keystore password. Why is it prompting and what am i supposed to enter? Answer: There are several reasons why the device might prompt for the keystore password. This usually occurs because the
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Enable Logging Options On BlackBerry Storm
[1028]
Last Modified:
May 27, 2009 11:15 AM
This article has been moved: KB #1018: Enabling logging to the BlackBerry Event Log and increasing the log level
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Blackberry showing the error "Service Record Not Available"
[1025]
Last Modified:
Jan 21, 2009 4:13 PM
Problem: Using the blackberry 4.6 OS on a blackberry device, the device occasionally will throw the error: "Service Record Not Available" Solution: A change has been implemented to the new 4.6 OS that disables the BIS service
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BlackBerry Storm OTA Install Error: "You must use the Internet Browser on your BlackBerry..."
[1024]
Last Modified:
Apr 7, 2009 9:28 AM
Please see the attached document.
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Enabling logging to the BlackBerry Event Log and increasing the log level
[1018]
Last Modified:
May 27, 2009 11:01 AM
Problem I need to get an event log from my Blackberry but I was asked to turn logging up to "high" before doing this. Solution Go to the Log Settings screen from the Preferences screen. If Log Settings is not an option in the Preferences
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Backing up Blackberry
[1017]
Last Modified:
Dec 18, 2008 1:07 PM
PROBLEM: How do I backup the data on my blackberry device? SOLUTION: You will need to install the blackberry desktop software and have a data cable to connect the device to a PC. You need the correct Desktop software version for
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Calendar problems with Blackberry 4.3 OS and higher and NotifyLink
[996]
Last Modified:
Nov 13, 2008 11:25 AM
Problem: After setting up NotifyLink on a 4.3 OS Blackberry device or higher, a personal email account has also been added. Since adding the personal BIS email account, the NotifyLink calendar is not syncing properly. Answer: The 4.3 and
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Security violation dialog related to an IT Policy violation is displayed every Get/Send
[893]
Last Modified:
May 18, 2009 10:36 AM
Behavior A security dialog related to an IT Policyviolation is displayed at every Get/Send. You are required to dismissthe dialog in order to complete a Get/Send cycle. Error Message Theapplication has attempted to open a connection to a location
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Remove an IT Policy from a BB device
[849]
Last Modified:
Jan 21, 2009 4:18 PM
Problem: User has an IT Policy in place on their Blackberry device that is preventing NotifyLink from processing properly Solution: Perform the following steps using the attached policy.bin as a possible
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User receiving message on BB indicating not to delete, move, or respond repeatedly
[879]
Last Modified:
Jul 18, 2008 3:21 PM
Problem: A Blackberry user is receiving the following messages on their device. This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed
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