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Utilities to extract information from BlackBerry devices when troubleshooting NotifyLink or NotifySync
[1243]
Last Modified:
Sep 22, 2009 11:45 AM
Download the bb_javaloader_tools.zip from the following link: http://ota.notifysync.com/install/bb/bb_javaloader_tools.zip Instructions Download and extract the zip file available in this article into a directory on your hard drive. (i.e.
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Unable to enter more than 4 characters as Authentication Password during registration
[1221]
Last Modified:
Jul 31, 2009 1:38 PM
Problem You are unable to enter more than 4 characters into the Authentication Password field during registration. An error message is displayed indicating that no more characters can be entered into the field. Error Message "Field is
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BlackBerry Contact name does not synchronize properly from server to device
[1220]
Last Modified:
Jul 31, 2009 1:33 PM
Problem Making a change to the first and/or last name of an address book contact in the server-side account does not propagate properly to the BlackBerry address book. Explanation There is a bug in the BlackBerry Contact API in the BlackBerry
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Excel Attachments giving Uncaught Exception 0>=0 error
[1167]
Last Modified:
Jun 26, 2009 5:25 PM
Problem: When using Dynoplex conversion for Blackberry attachments certain Excel attachments are throwing the following error: Uncaught Exception 0 >= 0 Solution: This error is a result of the version of the Dynoplex software that NotifyLink is
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NotifyLink is unable to synchronize after a wireless device software update
[1161]
Last Modified:
Jun 5, 2009 2:40 PM
Behavior After applying a wireless device software update available from your carrier, NotifyLink automatic synchronization ceases and manual synchronization results in an error message indicating that the account cannot be synchronized. Error
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"Service Record Not Found" displays when checking for updates with Notify BlackBerry Installer
[1160]
Last Modified:
Jun 4, 2009 8:59 AM
Behavior: When checking for updates using the Notify BlackBerry Installer , the message, "Service Record Not Found" displays . Cause: NotifySync is attempting to use the default BIS network connection, but your device is not
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PIM Loads complete, but fail to load all PIM items successfully
[1159]
Last Modified:
May 27, 2009 3:41 PM
Behavior A PIM Load issued for a specific PIM type completes successfully but one or more items within the load fails to save to the device. The PIM Load Summary that is saved to the Inbox indicates that only a portion of the total items were
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Error during attachment download: An unknown error occurred.
[1155]
Last Modified:
May 19, 2009 10:51 AM
Behavior An attempt to download an attachment does not complete and results in an error message dialog. Error Message An unknown error occurred. Possible Solutions Check the details of the error message for more details concerning the exception
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BlackBerry device client localizations: Installation and changing the device language
[1144]
Last Modified:
May 19, 2009 9:15 AM
There is no configuration needed within the NotifyLink or NotifySync applications to switch the language of the application. When changing the language in the device settings ( Options -> Language ), the NotifyLink or NotifySync application
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Message data is garbled in the message list and message view
[1153]
Last Modified:
May 19, 2009 8:48 AM
Behavior Messages in the message list become garbled and the text associated with the sender and/or the subject are mangled and possibly unreadable. The items in the message view screen when viewing a message also are garbled and the text
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Low memory alert on BlackBerry devices
[1143]
Last Modified:
May 7, 2009 12:04 PM
The BlackBerry device will display an alert when memory drops below 20,000 free bytes. Synchronization ceases until there is at least 20,000 bytes of free memory.
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Ensure full language conversion for NotifyLink Device Client
[840]
Last Modified:
May 19, 2009 9:20 AM
Full language conversion when upgrading NotifyLink Device Client versions less than 4.6.0 requires uninstall, then reinstall of NotifyLink Device Client.
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Email address Auto-Complete does not work on BlackBerry Storm
[1142]
Last Modified:
Apr 28, 2009 3:09 PM
BlackBerry Storm does not support the Auto-Complete Email address feature.
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Attachments can not be opened after they have been downloaded
[1135]
Last Modified:
May 19, 2009 1:22 PM
Both NotifySync and NotifyLink use the same technologies with respect to downloading and viewing native attachments and therefore this document applies equally to both products. Behavior Attachments can be downloaded to the device but they can not
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Installing or Upgrading Dataviz Documents To Go for BlackBerry
[1141]
Last Modified:
May 18, 2009 10:24 AM
Upgrading using your BlackBerry Device (over-the-air) You can upgrade your Documents To Go software directly from your device (over-the-air) without having to install software on your computer and connect via USB. You are required to register the
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